Return and Refund Policy

At HER SPACE, every item is made especially for you once your order is placed. Because of this made-to-order process, we do not accept returns or exchanges for buyer's remorse, incorrect sizing, or change of mind.

We encourage customers to review all product descriptions, sizing information, and order details carefully before completing their purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we're here to help.

Please contact us within 7 days of delivery by emailing support@herspaceshop.com and include:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging (if applicable)

Once reviewed, we'll work with our production partner to provide a replacement or refund when appropriate.

Order Changes & Cancellations

Because orders begin processing shortly after they're placed, changes or cancellations cannot be guaranteed.

If you need to modify your order, please contact us within 12 hours of placing it. We'll do our best to accommodate your request before production begins.

Returns

Due to the made-to-order nature of our products, we do not accept returns for:

• Ordering the wrong size

• Changing your mind

• Personal preference

• Incorrect shipping information provided at checkout

Refunds

Approved refunds will be issued to your original payment method.

Depending on your financial institution, it may take 5–10 business days for the refund to appear on your account.

Lost Packages

If your package appears lost in transit, please contact us as soon as possible. We'll work with the shipping carrier and our fulfillment partner to investigate and determine the best resolution.

Questions?

If you have any questions about your order, we're always happy to help.

Email: support@herspaceshop.com