Frequently Asked Questions
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Most orders are processed within 2–5 business days. Once your order has shipped, you'll receive a tracking number via email. Delivery times vary depending on your location.
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We begin processing orders as quickly as possible. If you need to make a change, please contact us within 12 hours of placing your order. While we'll do our best to help, we cannot guarantee changes once production has started.
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Currently, we ship to select countries. Shipping availability will be displayed during checkout.
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Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
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Our candles are made by trusted production partners using high-quality materials and are created specifically for each order.
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Our candles are made with soy wax for a clean, long-lasting burn.
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For the best experience:
Trim the wick to ¼ inch before each burn.
Allow the wax to melt evenly across the top during the first burn.
Never leave a burning candle unattended.
Keep away from children, pets, and flammable materials.
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To keep your tee looking its best:
Machine wash cold, inside out.
Tumble dry low or hang dry.
Do not bleach.
Do not iron directly on printed designs.
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Because each item is made to order, we do not accept returns or exchanges due to buyer's remorse or incorrect sizing. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we'll make it right.
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Please email us within 7 days of receiving your order with your order number and clear photos of the item and packaging. We'll review your request and work toward a replacement or refund when appropriate.
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You can reach us anytime through our Contact page or by emailing us at:
support@herspaceshop.com
We typically respond within 1–2 business days.
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Every HER SPACE item is made to order, helping reduce overproduction while ensuring your product is created specifically for you.